Creator User Agreement

Before applying, please be sure to understand what kinds of Creators Subbable will and will not support, our minimum criteria, vetting process, onboarding process, prohibited behaviors, perk guidelines, how Subbable is different than other platforms, Subbable and Amazon Payment fees, Privacy Policies, and all rights reserved by Subbable.

What kinds of Creators will Subbable support?

Subbable is designed to support Creators of many types. At the moment, emphasis is placed on the support of YouTube Creators, based on current infrastructure. Subbable is not designed for timed or one-off projects - Subbable Creators should be active and proven content creators and should either already be a full-time Creator or very near to becoming a full-time Creator.

Subbable does not support Creators that are affiliated with or who plan to offer perks that include any of the following:

  • Adult Oriented Products and Services - includes pornography (including child pornography), sexually explicit materials (in all media types such as Internet, phone, and printed materials), dating services, escort services, or prostitution services.
  • Alcohol - includes sales of wine, beer, and liquor conducted over the Internet or mail order
  • Cash or cash equivalent instruments - including but not limited to money orders, travelers’ checks, and generally accepted stored value products.
  • Collection Agencies - includes businesses that are engaged in the collection of uncollectible debt or accounts receivable and billing companies.
  • Credit Services - includes credit counseling, credit repair services, credit protection, and identity theft protection.
  • Donations and Charitable Solicitations - includes charities and non-profit organizations without a valid 501(c)(3) tax exempt status, charitable solicitations, commercial fundraisers (including commercial co-venturers).
  • Drugs - includes illegal drugs, drug paraphernalia, online or mail order pharmacies, importation of pharmaceuticals from foreign countries, and prescription devices.
  • Financial Intermediaries and Money Service Businesses - includes online auctions, Internet malls processing third party payments, credit card aggregators, offshore banking operations, debt financing, money transmitters, check cashing services, currency exchange and dealing, cash advance services, payday lending, escrow services, any service that receives and processes money on behalf of others, and any issuers, redeemers, and sellers of money orders, travelers checks, and stored value products (other than retail gift cards).
  • Firearms and Weapons - includes ammunition, guns, rifles, shotguns, pistols, other firearms, knives (automatic, spring-loaded knives, throwing, etc.), brass knuckles, or other weapons.
  • Gambling Businesses - includes online gambling (including poker), lotteries (including sale of lottery tickets), games of chance (including sweepstakes and raffles), sports forecasting, or odds-making.
  • Healthcare Discount Plans - includes discount healthcare plans or membership programs.
  • Illegal, Inappropriate or Offensive Items or Activities - includes any good or service that violates local, state, or federal laws or regulations or that would be generally offensive to others. Examples include stolen goods, Cuban cigars, cable descramblers, materials that infringe other’s intellectual property rights (including pirated software and counterfeit goods), human body parts, endangered species, items that defame or slander others, hate literature, occult materials, and any other items or activities that in our judgment are illegal, inappropriate or offensive in connection with our services.
  • Marketing Businesses - includes direct marketing, subscription merchants, telemarketing, multi-level marketing, “up-sell” merchants, infomercial merchants, and rebate-based businesses.
  • Membership Clubs - includes buyer clubs, membership clubs, and lifetime memberships or guarantees.
  • Miracle Cure Products - includes cures, remedies or enhancement products, and other health/nutritional products offering guaranteed results.
  • Money Making (“Get Rich”) Businesses - includes information guides, warranty fees, mortgage reduction services, and any product or service where a prize is guaranteed, marketing media is unavailable, premiums/incentives are offered, promises of future guaranteed results are made, or any rebate or reward program.
  • Phone Services - includes 800 or 900 phone services and audio text services, prepaid phone cards, and prepaid phone services.
  • Regulated Activities - includes bail bonds services, security brokers, and bankruptcy attorneys.
  • Tobacco Products - includes cigars, cigarettes, and other tobacco products.
  • Travel and Time Share Services - includes agencies, tour operators, clubs, packages, airlines, cruise lines, time shares, and property management companies.

Minimum Criteria

Applicants must satisfy certain criteria in order to be considered and enrolled as a Subbable Creator:

  • Must have been an active Creator of at least six months
  • Must have created something in the last thirty (30) days
  • Body of work should not be based on “viral” content
  • Must be able to demonstrate that content enjoys a quantifiably active community or audience of at least 5000 unique individuals
  • Must be able to make a compelling case that they have the capacity to deliver promised perks

Vetting process

Once your application has been received, Subbable staff will review your application and proposed perks to ensure that you meet minimum criteria, have the capacity to deliver promised perks, are not offering any perks as described in Prohibited Behaviors or as described as an example of a bad perk in the Perk Guidelines, and will not be engaging in any Prohibited Behaviors.

Onboarding Process

Once your application has been approved, you will need to:

  • Have an Amazon Payments account in good standing
  • Be registered with Subbable as a Subscriber
  • Provide Subbable with an email address specifically for resolving perk-related inquiries and complaints

A Subbable Onboarding Specialist will then change your account from Subscriber to Creator. From there, you can build your Creator page, including embedding links from social media channels, uploading branded assets, and listing perks. When you are satisfied with the presentation of your Creator page, you will then need to communicate with your Subbable Onboarding Specialist who will review your page and perks for compliance and will activate your page. Be patient through this process. Unlike other platforms, Subbable is a marathon, not a sprint.

Prohibited Behaviors

  • Creators can not use their Subbable Creator page for one-off or timed projects.

  • Creators can not use their Subbable Creator page for any activity that is in violation of Federal, State, or local laws

  • Creators can not collect any more than $5 million total dollars annually

  • Creators can not have more than five (5) Creator pages at a time

  • Creators can not collect more than $10,000 annually from any individual Subscriber

  • Creators can not offer equity in their work or company as a perk

  • Creators can not use their Subbable Creator page to solicit, sell, or engage in any activity that includes or is affiliated with any of the following:

    • Adult Oriented Products and Services - includes pornography (including child pornography), sexually explicit materials (in all media types such as Internet, phone, and printed materials), dating services, escort services, or prostitution services.
    • Alcohol - includes sales of wine, beer, and liquor conducted over the Internet or mail order
    • Cash or cash equivalent instruments - including but not limited to money orders, travelers’ checks, and generally accepted stored value products.
    • Collection Agencies - includes businesses that are engaged in the collection of uncollectible debt or accounts receivable and billing companies.
    • Credit Services - includes credit counseling, credit repair services, credit protection, and identity theft protection.
    • Donations and Charitable Solicitations - includes charities and non-profit organizations without a valid 501(c)(3) tax exempt status, charitable solicitations, commercial fundraisers (including commercial co-venturers).
    • Drugs - includes illegal drugs, drug paraphernalia, online or mail order pharmacies, importation of pharmaceuticals from foreign countries, and prescription devices.
    • Financial Intermediaries and Money Service Businesses - includes online auctions, Internet malls processing third party payments, credit card aggregators, offshore banking operations, debt financing, money transmitters, check cashing services, currency exchange and dealing, cash advance services, payday lending, escrow services, any service that receives and processes money on behalf of others, and any issuers, redeemers, and sellers of money orders, travelers checks, and stored value products (other than retail gift cards).
    • Firearms and Weapons - includes ammunition, guns, rifles, shotguns, pistols, other firearms, knives (automatic, spring-loaded knives, throwing, etc.), brass knuckles, or other weapons.
    • Gambling Businesses - includes online gambling (including poker), lotteries (including sale of lottery tickets), games of chance (including sweepstakes and raffles), sports forecasting, or odds-making.
    • Healthcare Discount Plans - includes discount healthcare plans or membership programs.
    • Illegal, Inappropriate or Offensive Items or Activities - includes any good or service that violates local, state, or federal laws or regulations or that would be generally offensive to others. Examples include stolen goods, Cuban cigars, cable descramblers, materials that infringe other’s intellectual property rights (including pirated software and counterfeit goods), human body parts, endangered species, items that defame or slander others, hate literature, occult materials, and any other items or activities that in our judgment are illegal, inappropriate or offensive in connection with our services.
    • Marketing Businesses - includes direct marketing, subscription merchants, telemarketing, multi-level marketing, “up-sell” merchants, infomercial merchants, and rebate-based businesses.
    • Membership Clubs - includes buyer clubs, membership clubs, and lifetime memberships or guarantees.
    • Miracle Cure Products - includes cures, remedies or enhancement products, and other health/nutritional products offering guaranteed results.
    • Money Making (“Get Rich”) Businesses - includes information guides, warranty fees, mortgage reduction services, and any product or service where a prize is guaranteed, marketing media is unavailable, premiums/incentives are offered, promises of future guaranteed results are made, or any rebate or reward program.
    • Phone Services - includes 800 or 900 phone services and audio text services, prepaid phone cards, and prepaid phone services.
    • Regulated Activities - includes bail bonds services, security brokers, and bankruptcy attorneys.
    • Tobacco Products - includes cigars, cigarettes, and other tobacco products.
    • Travel and Time Share Services - includes agencies, tour operators, clubs, packages, airlines, cruise lines, time shares, and property management companies.

Perk Guidelines

Subbable is not a merch store. Perks should be reasonably priced, and should reflect the value of your engagement with your audience and community. Subbable perks should be personal and value-added.

Some examples of good perks include:

  • Personalized memorabilia such as signed posters, books, CDs, etc
  • Delivery of in-content messaging from a Subscriber
  • Exclusive access to Creator-based activity, e.g., Google Hangouts, privated videos

Some examples of bad perks include:

  • Anything that might be considered prohibited behavior as described in the Prohibited Behaviors section
  • Anything that can not be seen or touched, e.g., good thoughts, your never-ending appreciation
  • Anything obviously unrealistic and undeliverable, such as a trip to Mars
  • Anything costing more than $10,000 (no individual can give a single Creator more than $10,000 annually)
  • An offer of equity in a project or company

Creators are entirely and exclusively responsible for the fulfillment of their perks. Creators are entirely and exclusively responsible for communicating with their Subscribers about any perk questions or problems. Subbable provides downloadable csv files for all perk fulfillment data via the Creator Dashboard. Subbable provides a messaging mechanism via the Contact Me form on all Creator pages for Subscribers to communicate with Creators for any issues related to perk fulfillment. Subbable receives a copy of every message sent from a Subscriber to a Creator about perk problems. Creators are entirely and exclusively responsible for resolving issues with unfulfilled or damaged perks. If Creators decide to refund a Subscriber for a perk, Subbable does not refund the 5% Subbable fee in-kind. If Subbable learns that Creators have a pattern of being unable to deliver on promised perks, Subbable reserves the right to suspend or terminate Creator accounts. Subbable will occasionally actively engage with Creators for resolution strategies if Creators experience a higher than usual perk problem reportage.

For the first 60 days of a Creator’s life cycle, modifications, additions, or deletions to the launch-approved perks will require the approval of Subbable Onboarding Specialist. After 60 days of success, Creators will receive counsel from a Subbable Onboarding Specialist and may graduate to a Trusted status. Trusted Creators can modify, add, or delete perks independently. Subbable Onboarding Specialists will continue to review perk changes in the background.

When creating your perks, keep in mind your cost to fulfill and consider the “banking” factor; Subscribers may subscribe for $100 per month and order a $1000 perk after banking for 10 months. Be sure that any high-value perks are truly personalized and value-added and that those perks don’t come at a burdensome or compromising expense to fulfill.

How is Subbable different?

Subbable is philosophically different from other crowdfunding platforms in that it is Creator-based rather than project-based. Subbable is not for financing your film. Subbable is designed to help Creators of niche communities and interests connect in a more meaningful and deeper way with their community. Subbable hopes to help Creators fund their content creation outside the scope impression-based ad income.

Subbable is technically and functionally different from other crowdfunding platforms in that it offers Subscribers the functionality to “bank” their subscriptions over time so that they can order higher-valued perks than they could ordinarily afford at a single moment in time. For example, a Subscriber can subscribe for $10 per month, and after twelve (12) months order a $120 perk. As a Creator it is your responsibility to fulfill the $120 perk. It is important to understand that you are paid as a Creator throughout those twelve (12) months and that ordering a $120 perk does not mean that you will then receive $120 - the Subscriber ordering the $120 perk has already paid you $120 over the course of their subscription and banking period, (less Amazon transaction fees and Subbable platform fees). Subscribers are still provided the opportunity to make a one-time payment to order a perk, in the case that they want to “buy it now”.

Fees

Subbable charges a flat 5% fee on all subscriptions paid.

Amazon Payments charges 2.9% + $0.30 per transaction for all payments made greater than $10. For payments made less than $10, Amazon charges 5% + $0.05 per transaction. Creators that experience a higher volume of transactions can apply to Amazon Payments for a reduced rate after three (3) months of transactional history. For more information, see Amazon’s fee schedule.

Privacy Policies

Subbable has a Privacy Policy, and as a Creator you must abide by the same policies. Violation of this policy will be cause for the immediate and irrevocable termination of your Creator account. Its worth reminding that you can not sell, trade, or transfer the email address or any other information about your subscribers to an outside party.

Reservation of Rights

Subbable reserves the right at all times to suspend or terminate accounts that do not comply with these terms. Subbable reserves the right to change these terms at any time and without notice. Subbable reserves the right to engage with Creators at its sole and exclusive discretion. Subbable reserves the right to suspend or terminate Creator accounts if it is suspected that they do not comply with the terms of Amazon Payments or are engaging in any activity that would ordinarily be prohibited when signed in using their Google Account.

For further information:

By continuing to apply for a Creator account, you are stating that you understand the above and agree to the terms.